Terms and Conditions
General information about membership
The following terms and conditions apply to your membership of the Pole Academy per. March 1, 2019. All prices, fees and the like will always be available on our website. Changes in prices and conditions may occur. You can read more about this below.
By creating a membership in Pole Academy, you accept, in addition to these terms and conditions, Pole Academy’s applicable personal data policy and rules. You also agree to receive notifications of changes to your terms of service by e-mail.
Your membership in Pole Academy is valid from the day of your enrollment, and will continue until terminated in accordance with the provisions below.
The membership is personal and must therefore not be used by anyone other than yourself. In the event of abuse of your membership, we may terminate your membership with immediate effect [or charge a fee as stated on our website].
If there is a change in your name, address, e-mail, telephone number or other information that you have provided when registering, you must notify Pole Academy immediately so that we can ensure that your membership can continue unchanged. You are responsible for ensuring that Pole Academy has your correct information at all times.
Changes to membership conditions and prices
Pole Academy may change the terms and conditions, fees and prices (including the price of your membership) on an ongoing basis with a minimum of 45 days notice before the change takes effect. Situations where such changes may occur are listed below. All changes will be notified by posting in the Pole Academy’s studio, and in some cases on our website.
The current prices, fees and the like can be found on Pole Academy’s website.
Changes in prices and fees may occur in the following situations:
– A discount agreement associated with your membership lapses.
– Pole Academy makes major investments to improve your user experience (eg hiring more staff, replacing and / or modernizing equipment and facilities, etc.)
– Prices are regulated as a result of market conditions and societal developments (eg increased costs and inflation, introduction of new regulatory requirements, adoption of new employee agreements, etc.)
The level of any price increases will be determined proportionately taking into account the increased costs of Pole Academy.
Changes to Pole Academy’s terms and conditions may occur in the following situations:
– This is necessary to ensure that the Pole Academy complies with the law
– New factual or private law matters necessitate a change in the terms
If you do not wish to continue your membership at the new price or under the new terms and conditions, you must terminate your membership in accordance with the notice of termination below. Please note that the notice period is one month plus one month.
Membership for minors
If you are under the age of 18 or incapacitated, in order to create a membership, you must attend Pole Academy’s study with your guardian or one of your parents. In connection with your registration, both parties must bring a valid ID.
If you are a guardian or parent who registers a person under the age of 18, you guarantee the minor’s compliance with the membership conditions.
You can only get a Pole Academy membership if your guardian or parent is the payer of your membership (the “Other Payer”). The Other Payer is liable for any claim that Pole Academy may have against you in relation to your membership.
Payment
It is your responsibility as a member to register the payment and payment card. This is done during the purchase of the membership. When creating a cash membership, the total amount for the entire agreement period is prepaid. The system calculates the remaining amount for the rest of the month. The service is charged on the 1st of each month in advance.
If the ongoing payment is not made on time, you or the “Other Payer” will receive a reminder for the missing payment via email. Pole Academy may charge a reminder fee according to the applicable rates listed on our website (100 DKK). If the payment is not made by the specified due date, Pole Academy has the right, without notice, to block your membership so that you cannot train. If the payment default continues, Pole Academy also has the right, without notice, to cancel your membership and demand immediate payment of any outstanding amounts. You cannot train or make changes to your membership if it has been blocked or canceled, until you have paid the full outstanding amount to Pole Academy and provided documentation of this.
Pole Academy may independently or through a partner collect the outstanding amount, charge a fee (for reminders and late payment), and report bad payers to RKI according to RKI’s current rules. The fee is set by Pole Academy or by our external partners.
In the event of membership termination and exclusion or dismissal, as outlined below, all outstanding amounts related to the membership are immediately due for payment.
If you do not wish to register the payment and payment card, an invoice will be sent monthly to the member’s email, and a fee of (19 DKK) per invoice will be charged.
Membership on hold
You can put your membership on hold, for up to 6 consecutive months. In this connection, you must state the start and end date of the suspension (“The suspension period”). For each pause period, a fee is paid according to the applicable rate, which appears on Pole Academy’s website (DKK 49).
In special situations, Pole Academy may – on its own initiative or at its request – decide to deviate from the rules on dismissal.
Termination
You can cancel your membership with notice of one full month plus an additional month. You can cancel it yourself by logging into your account, where you can also view your membership.
You cannot cancel your membership if it is on hold or before the end of any binding period.
Right of withdrawal
When creating a Pole Academy membership, you have a 14-day right of withdrawal from the day the membership was created. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the period is extended until the end of the first following working day.
To make use of the right of withdrawal, you must contact Pole Academy via the contact form on our website or fill out the form below, and send it to us at the specified physical address or e-mail address.
As a member, you must be able to prove that you have exercised the right of withdrawal if there is any doubt about this later. The right of withdrawal can not be used for repeated membership establishments within 2 years.
If you exercise your right of withdrawal, Pole Academy has the right to demand proportionate payment for the period in which you have exercised your membership. Ie. that when exercising the right of withdrawal, you will not be reimbursed for expenses for the days you have already been able to use Pole Academy’s training since the creation of the membership.
Default cancellation form: Click here to download the form.
Rules of order and instructions
When you train in the Pole Academy’s studio, it is expected that you follow the rules of order in force at any given time as well as any instructions from the staff. In the event of a breach of these terms and conditions, staff instructions or Pole Academy’s rules, Pole Academy may terminate your membership at any time with immediate effect.
Pole Academy may also exclude you from membership for a shorter or longer period, as well as make a police report in connection with repeated or gross violations of our terms and conditions, or the rules in general.
Responsibility
Personal injury: All training at Pole Academy’s studio is at your own risk. As a member, you are thus responsible for being in a state of health that allows participation in activities at Pole Academy. Pole Academy cannot be held liable for personal injury resulting from accidents or other visitors’ actions or omissions. In other respects, the general rules of Danish law on compensation apply.
Loss and damage to property: We recommend that all items of value are not left unattended. Leftover or stored valuables in Pole Academy’s premises are at your own risk. Pole Academy can not be held responsible for losses due to loss (eg theft) or property damage.
Attendance and deregistration: You can unsubscribe from classes 3 hours before your class will start. If you are absent from the class, you will be charged a fee of DKK 49. Are you more than 5 min. delayed, you will not be checked in and therefore applies as an absence. (DKK 49)
Choice of law and venue
All purchases covered by these terms and conditions are subject to Danish law, except CISG (Convention on International Sale of Goods), unless otherwise stated in mandatory rules. Disputes that cannot be settled amicably must be decided by the Danish courts, unless otherwise stated in mandatory rules.
Contact
You can always contact Pole Academy at kontakt@pole-academy.dk or via the contact form on our website. If you have not received an answer within 48 hours, we recommend that you call us at the telephone number provided on the website at all times.